Service Policy

We provides you with12-24 months free repair guarantee for main unit, 12 months free repair guarantee for probe and 6 months free repair guarantee for the optional parts respectively.

Within the free repair period, our agent in your country will be responsible to repair the simple and common problem that may arise in the products. If the damaged products cannot be repaired by our agent, they will ship the damaged parts to us to evaluate if the problem is manufacturing defect. If the damaged products or parts are caused by manufacturing defect, we will repair or replace them with new one and ship them to our agent. The freight cost for shipment from our agent to us will be paid by our agent. The freight cost for shipment from us to our agent should be paid by us.

You will bear all the cost of repair and maintenance after the expiry of guarantee period and if the damage is caused by man.

• Please provide us with the following information when such after-sales service is needed:
1. The serial No. of the product.
2. Your detailed information